Return and Exchange Policy
If you have any questions about an item, sizing, fit or styling please feel free to ask. If something you purchase ends up not working out, you can send it back to us via USPS to the following address:
The Hidden Trunk
4722 Kipper Circle
Pasadena, TX 77505
ALL CLEARANCE ITEMS & ACCESSORIES ARE FINAL SALE.
Items that are eligible for returns must:
• received within 20 DAYS of the original purchase date.
• be unwashed, unworn and unaltered
• have no makeup stains, deodorant stains, or animal hair
Once we receive your return, refunds will be issued within 2 business days. Please include your invoice or a print out of your PayPal e-receipt (these are emailed to you from us as well as PayPal) to receive a refund for the full amount you paid for the merchandise minus the shipping fee. The customer is responsible for return shipping costs.
We are not responsible for items that are lost while in-transit to us.
Since many of our items sell out quickly it is usually best to purchase the item you are wanting when you see it and get a full refund for your return. If you would rather exchange please email us immediately so we can help you right away.
Customer service is of utmost importance to us and we always do our very best to handle all questions and concerns immediately.
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